In Brief:

• We will never sell or give your personal details to anyone else.
• We will take good care of your personal information and protect it from unauthorised access.
• If you chose to receive our newsletter, you can unsubscribe from it at any time, and we won’t bother you again.

In Detail:
This privacy policy sets out how Chocolate Now! uses and protects any information that you give us when you use this website.

Chocolate Now! is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chocolate Now! may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st May 2005. Please see the foot of this page for the date it was last modified.

What we collect

We may collect the following information:

• Your Name.
• Contact information including postal address, telephone number and email address.
• Information relating to the payment for goods, such as credit card details.
• Name and address of the person you want us to deliver the goods to, if they are not being sent to yourself. If you are ordering one of our “e-choc”  or “txtChoc” products, we will also need their email address and / or mobile number.
  Note that this information is only used to deliver the goods you have ordered.

What we do with the information we gather

We require this information for the following reasons:

• So that we can process your order.
• So that we can contact you if there is a problem or query with your order.
• To tell you about the progress of your order, such as when it has been dispatched.
• Internal record keeping.
• We may use statistically aggregated information to improve our products and services. For example, we may look at the total number of customers we have in a particular country.
• If you have given your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can choose to opt out of these mailings at any time.
• For “e-choc” and “txtChoc” products, if the recipient has given us their consent, we may send the above promotional emails to them also. They may opt out of these mailings at any time.
• We may offer you the opportunity to complete a customer survey to help us improve our products and services. This is normally sent annually to all customers who have purchased from us in the previous 12 months.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information which we hold is stored on servers located within the European Union.

All credit card information you provide is securely held by Sage Pay (formerly known as Protx) – a third party payment provider, who are audited and approved by Visa and Mastercard. Our staff do not have any direct access to your card details such as the full card number or security code. If you choose to pay using PayPal, then any card or bank details are held within the PayPal system and we have no access to this information.

How we use cookies

A cookie is a small temporary file which is placed on your computer's hard drive. Cookies allow our website to respond to you as an individual so that you don’t have to keep re-selecting your preferences. If you have chosen to set your browser to refuse cookies, our site will still work, but it will not “remember” you if you close your browser.

We use cookies to:

• Allow you to return to a partially completed order if you have a problem with your computer or network.
• Allow you to select the “keep me logged in on this computer” option so you do not have to login every time you place an order.
• To identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and to trace faults in our website.
• We DO NOT store any personal or sensitive information using cookies.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to supply your email address on the website, look for the box that you can click to indicate that you do not want to receive promotional emails from us that do not directly relate to the processing of your order (i.e. newsletters).
• If you have previously agreed to us sending promotional emails, you may change your mind at any time by following the link at the bottom of the email, or by unsubscribing.
• We will not sell, distribute, lease or otherwise provide your personal information to third parties unless we are required to do so by law or for the prevention of credit card fraud.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to the address on our Contact Us page.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address on our Contact Us page. We will promptly correct any information found to be incorrect.

This page was last updated: 13th July 2010.

Our Privacy & Security Policy

It’s easy and fun to buy chocolate gifts online at Chocolate Now!
Home Buy Chocolate Gifts   Chocolate Delivery FAQ Contact Us Privacy Policy